BOXTUNITY RETURN, REFUND & CANCELLATION POLICY
Last Updated: August 25, 2026
At Boxtunity, each order is prepared specifically for the customer and may include customized branding, personalized packaging materials, curated merchandise, custom stickers, thank-you cards, labels, inserts, and other business-specific materials.
Because personalized Boxtunity products generally cannot be resold to another customer, all customized and personalized Boxtunity sales are final once customization or order preparation has begun, except where required by applicable law or where an order arrives damaged, defective, materially incomplete, or materially different from what was ordered.
1. PERSONALIZED ORDERS ARE FINAL SALE
Boxtunity products may be customized specifically for your business.
Customization may include:
- Your business or brand name
- Your logo
- Custom stickers
- Labels
- Thank-you cards
- Product cards
- Packaging materials
- Tags and inserts
- Selected colors or branding elements
- Custom product sourcing
- Other personalized materials
Once customization, sourcing, printing, production, or preparation of your order has begun, the order cannot generally be returned, exchanged, or refunded because of a change of mind.
This applies even if the products have not yet been shipped.
2. BASIC BOXTUNITY
Although Basic Boxtunity collections are curated by Boxtunity, the branding and packaging components may be prepared specifically for each customer’s business.
For this reason, Basic Boxtunity orders become final sale once customization or preparation has begun.
3. BUILD YOUR OWN BOXTUNITY
Build Your Own Boxtunity projects are developed specifically around an individual customer’s business concept.
These projects may involve:
- Special product sourcing
- Customer-selected merchandise
- Supplier deposits
- Custom manufacturing
- Custom branding
- Custom packaging
- Printing
- Design preparation
Because these costs may be incurred specifically for the customer, custom project payments may become non-refundable as costs are committed or work is completed, subject to the specific project agreement and applicable law.
Any additional cancellation terms will be disclosed before the customer approves the custom project.
4. MINI BOXTUNITY REFILLS
Mini Boxtunity orders may also include products and packaging prepared specifically for an existing customer’s brand.
Personalized Mini Boxtunity orders are therefore generally final sale once preparation or customization begins.
5. CANCELLATIONS
If you need to cancel an order, contact Boxtunity as soon as possible.
If customization, sourcing, printing, production, or preparation has not yet begun, we may be able to cancel the order and issue a refund.
Once work has begun or costs have been committed specifically to your order, cancellation may no longer be possible.
Submitting a cancellation request does not guarantee that the order can be canceled.
We will review the status of the order and advise you of the available options.
6. CHANGE-OF-MIND RETURNS
We do not generally accept returns or provide refunds because:
- You changed your mind.
- You no longer want to start the business.
- You selected the wrong business category.
- You no longer like your approved brand name or logo.
- You expected different styles where exact styles were not guaranteed.
- You were unable to sell the products.
- Products did not sell as quickly as expected.
- Your business did not achieve your expected revenue or profit.
Boxtunity provides a business starting point, but sales and business results are not guaranteed.
7. PRODUCT STYLES & VARIATIONS
Boxtunity collections may contain curated assortments.
Unless specifically guaranteed in the applicable product description, images displayed on our website may be examples of the types of products, styles, colors, packaging, and presentation that may be included.
Minor differences in color, finish, pattern, packaging, design, or appearance are not necessarily considered defects.
Product substitutions may also occur when disclosed or permitted under the applicable offer.
8. DAMAGED OR DEFECTIVE ITEMS
Final sale does not mean that you are expected to accept merchandise that arrives damaged or defective.
If an item arrives damaged or appears to have a manufacturing defect, contact Boxtunity promptly after delivery.
Please provide:
- Your order number
- Description of the problem
- Photograph of the affected product
- Photograph of the packaging
- Photograph of the shipping carton if shipping damage is involved
- Any other information reasonably required to evaluate the claim
Please keep the product and original packaging while the claim is being reviewed.
9. MISSING OR INCORRECT ITEMS
If your order is materially missing products or contains merchandise materially different from what was confirmed in your order, contact us promptly.
After verification, Boxtunity may, depending on the circumstances:
- Send the missing product
- Replace an incorrect product
- Provide a comparable replacement
- Issue an appropriate partial refund
- Provide another remedy required by applicable law
10. REPLACEMENTS
When a valid claim involves a damaged, defective, missing, or incorrect product, replacement will generally be our preferred remedy when reasonably available, subject to applicable law.
If the original product is no longer available, we may offer a comparable replacement.
Where replacement is not reasonably possible, another appropriate remedy may be offered.
11. SHIPPING DAMAGE
If your shipping box arrives damaged, please photograph it before throwing away the packaging.
Take photographs of:
1. The exterior shipping carton
2. The shipping label
3. The interior packaging
4. The damaged merchandise
These photographs may be necessary for us to investigate the issue with the shipping carrier.
12. BRANDING APPROVAL
When Boxtunity asks you to approve a logo, business name, spelling, design, or other branding element, you are responsible for reviewing the information carefully before approval.
Once approved and sent to production, Boxtunity is not responsible for customer-approved:
- Spelling
- Business names
- Logo designs
- Colors
- Contact information
- Social media handles
- Other submitted or approved branding information
If Boxtunity makes an error that differs from the approved version, we will work with you to correct the affected materials as appropriate.
13. CUSTOMER-SUPPLIED INFORMATION
Customers are responsible for providing accurate:
- Names
- Logos
- Addresses
- Email addresses
- Branding files
- Customization instructions
- Other information required to complete the order
Costs resulting from incorrect customer-provided information may be the customer’s responsibility.
14. RETURN AUTHORIZATION
Do not mail products back to Boxtunity without contacting us first.
Because most Boxtunity products are personalized, an unauthorized return does not automatically qualify for a refund.
If a physical return is required to resolve a claim, Boxtunity will provide instructions.
15. SHIPPING COSTS
Original shipping charges are generally non-refundable after shipment except where required by law or where the refund results from an error attributable to Boxtunity.
Responsibility for return shipping, when a return is authorized, will depend on the reason for the return and applicable law.
16. BUSINESS PERFORMANCE
Purchasing a Boxtunity is an investment in inventory and materials for an independently operated business.
Boxtunity does not guarantee that merchandise will sell or that a customer will achieve a particular level of revenue, profit, customers, or business success.
Poor sales performance or failure to achieve expected financial results is not grounds for returning a personalized Boxtunity.
17. EARLY ACCESS
Joining the Boxtunity Early Access List is free unless explicitly stated otherwise.
Joining Early Access is not a purchase and therefore does not require a refund.
If Boxtunity later introduces a paid reservation or deposit program, the applicable cancellation and refund terms will be clearly disclosed before payment.
18. NON-WAIVABLE CONSUMER RIGHTS
Nothing in this policy is intended to eliminate or restrict any refund, replacement, cancellation, warranty, or other consumer right that cannot legally be waived.
If applicable law provides you with rights that conflict with this policy, those mandatory legal rights will apply.
19. CONTACT US
For cancellation requests or problems with an order, contact: