BOXTUNITY SHIPPING & DELIVERY POLICY
Last Updated: August 25, 2026
At Boxtunity, every box is more than a shipment of products. Depending on the Boxtunity selected, your order may require product sourcing, inventory preparation, branding, packaging, quality checks, and final assembly before it is ready to ship.
This Shipping & Delivery Policy explains how orders are prepared, shipped, delivered, and handled when delays or other shipping issues occur.
1. WHERE WE SHIP
Boxtunity may offer shipping to:
- The United States
- Puerto Rico
- Other U.S. territories where service is available
- Selected international destinations
Available destinations may vary depending on the products included, package size, carrier availability, customs requirements, and shipping restrictions.
The availability of shipping to a particular destination does not guarantee that every Boxtunity product or service can be shipped there.
2. ORDER PREPARATION & PROCESSING
Boxtunity products may require preparation before shipment.
Depending on your order, this may include:
- Product sourcing
- Inventory preparation
- Product sorting
- Branding preparation
- Sticker or label production
- Thank-you card production
- Packaging preparation
- Product inspection
- Box assembly
- Final quality checks
For this reason, processing time and shipping time are separate.
For example:
Order Placed → Products Prepared → Branding Prepared → Box Assembled → Shipped → Delivered
An estimated preparation timeframe will be displayed or communicated before or after purchase, as appropriate.
3. ESTIMATED PROCESSING TIMES
Processing times may vary depending on the type of Boxtunity ordered.
Standard or pre-curated Boxtunity collections will generally require less preparation than highly customized orders.
Build Your Own Boxtunity projects may require significantly longer preparation because products may need to be individually sourced, customized, manufactured, branded, or consolidated from multiple suppliers.
Any processing timeframe displayed on our website is an estimate unless expressly stated otherwise.
4. SHIPPING TIMES
Shipping time begins after your completed order has been prepared and transferred to the shipping carrier.
Estimated transit times depend on:
- Destination
- Shipping method
- Carrier
- Package size and weight
- Customs procedures
- Weather
- Holidays
- Transportation conditions
- Other circumstances outside Boxtunity’s reasonable control
An estimated shipping or delivery timeframe may be provided when available.
Processing time + shipping time = estimated total delivery time.
Please do not calculate your expected delivery date using carrier transit time alone.
5. SHIPPING COSTS
Shipping charges may vary based on:
- Destination
- Weight
- Package dimensions
- Product category
- Number of boxes
- Shipping method
- Carrier
- Customs requirements
Unless a product is specifically advertised as including shipping, shipping charges are separate from the advertised Boxtunity price.
For example, a $299.99 Basic Boxtunity does not automatically include shipping unless expressly stated on the applicable offer or checkout page.
Applicable shipping charges will be displayed or communicated before payment whenever reasonably possible.
6. MULTIPLE PACKAGES
Depending on the size, weight, product assortment, or packaging requirements of your order, a Boxtunity may be shipped in more than one package.
Packages belonging to the same order may:
- Have different tracking numbers
- Be shipped at different times
- Arrive on different days
Receiving one package does not necessarily mean that the entire order has been delivered.
7. MINI BOXTUNITY SHIPPING
Mini Boxtunity refill orders may have different shipping costs and delivery times from full-size Boxtunity orders.
Because Mini Boxtunities contain smaller replenishment quantities, different carriers or shipping methods may be used when appropriate.
Product availability may also affect processing time.
8. BUILD YOUR OWN BOXTUNITY SHIPPING
Custom projects starting at $2,000 may require specialized shipping arrangements.
Depending on the project, shipping may involve:
- Multiple cartons
- Larger packages
- Multiple suppliers
- Consolidation
- Freight transportation
- International shipping
- Customs clearance
Shipping costs and estimated delivery times for custom projects may therefore be quoted separately.
9. TRACKING INFORMATION
When tracking is available, customers will receive tracking information after the order has been transferred to the carrier.
Please allow time for tracking information to become active after a shipping label is created.
A tracking number does not necessarily mean the carrier has physically received the package at that exact moment.
10. DELIVERY ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
Please verify your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal/ZIP code
- Country
- Contact information
before completing your order.
Contact Boxtunity as soon as possible if you discover an address error.
We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.
11. UNDELIVERABLE OR RETURNED PACKAGES
If a package is returned because of:
- An incorrect or incomplete address
- Failed delivery attempts
- Refusal of delivery
- Failure to collect the package
- Other circumstances attributable to the recipient
the customer may be responsible for additional shipping costs required to resend the package.
Any refund eligibility for returned packages will be determined under the applicable Refund & Returns Policy.
12. LOST PACKAGES
If tracking indicates that a shipment may have been lost in transit, please contact Boxtunity.
We may work with the applicable carrier to investigate the shipment.
Carrier investigations can require additional time, and replacement or refund eligibility will depend on the circumstances of the shipment, carrier findings, applicable insurance, and consumer-protection requirements.
13. DAMAGED SHIPMENTS
If your Boxtunity arrives with visible shipping damage, please:
1. Photograph the exterior shipping box before discarding it.
2. Photograph the shipping label.
3. Photograph the damaged products and internal packaging.
4. Contact Boxtunity as soon as reasonably possible.
Please retain the original packaging while the claim is being reviewed.
These materials may be necessary for us to investigate the issue or submit a carrier claim.
14. CUSTOMS, DUTIES & IMPORT FEES
International shipments may be subject to:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Customs processing charges
- Other governmental fees
Whether these charges are included in your purchase price depends on the shipping arrangement offered for your particular order.
Where they are not expressly stated as included, the recipient may be responsible for applicable import-related charges.
Boxtunity cannot control customs processing times or charges imposed by governmental authorities.
15. CUSTOMS DELAYS
International packages may be inspected or held by customs authorities.
Customs clearance can delay delivery beyond the original carrier estimate.
Boxtunity is not responsible for delays caused solely by customs authorities, although we may provide reasonable assistance with available shipping documentation when appropriate.
16. SHIPPING RESTRICTIONS
Certain products may be subject to carrier, airline, customs, destination-country, or other transportation restrictions.
If a product cannot legally or practically be shipped to your destination, we may:
- Remove the affected item
- Offer an alternative
- Adjust the order with your agreement
- Cancel the affected portion of the order
- Cancel the order where necessary
Any applicable refund will be handled according to the circumstances and applicable law.
17. PRODUCT AVAILABILITY & SHIPPING DELAYS
Because Boxtunity collections may involve products from multiple suppliers, an unavailable or delayed product may affect preparation time.
When appropriate, Boxtunity may offer a comparable replacement product rather than delay the entire order.
Material changes to a paid order will be communicated when customer approval is appropriate.
18. HOLIDAYS & HIGH-VOLUME PERIODS
Processing and shipping may take longer during:
- Major holidays
- Promotional events
- Product launches
- High-volume periods
- Severe weather
- Major transportation disruptions
Customers should allow additional time when ordering during these periods.
19. DELIVERY DATES ARE ESTIMATES
Unless Boxtunity expressly provides a written guaranteed delivery date:
All processing, shipping, and delivery dates are estimates.
Boxtunity cannot guarantee delivery by a specific date when delays result from carriers, customs, suppliers, weather, government actions, transportation disruptions, or other circumstances outside our reasonable control.
If you need merchandise for a specific event, launch, pop-up, holiday, or business opening, we strongly recommend ordering with sufficient additional time.
20. EARLY ACCESS DOES NOT REQUIRE SHIPPING
Joining the Boxtunity Early Access List does not constitute an order and does not initiate a shipment.
No products will be shipped simply because you joined Early Access.
Shipping terms become applicable when you place an actual order after Boxtunity begins accepting purchases.
21. CHANGES TO THIS POLICY
Boxtunity may update this Shipping & Delivery Policy as our products, shipping destinations, carriers, fulfillment methods, or business operations change.
The most current version will be posted on our website with an updated Last Updated date.
The shipping terms applicable when an order is placed will generally govern that order, subject to applicable law.
22. CONTACT US
If you have questions about shipping or an existing order, please contact: